Let’s get your download working.
Choose the problem that best matches what you see, then work through the checks in order.
What is happening?
Select the closest match. If an order is still processing or failed, a download may not be released until payment succeeds.
Check My DownloadsDownload link is missing
- Confirm the order status is Completed.
- Check spam, junk, and promotions folders for the order email.
- Sign in with the email used at checkout and open My Account → Downloads.
- If guest checkout was used, contact support with the order number.
Link expired or limit reached
- Do not repeatedly click the expired link.
- Check whether a fresh link appears in My Account → Downloads.
- Contact support with the order number, checkout email, and title purchased.
File is incomplete or will not open
- Delete the incomplete local copy and download it once more on a stable connection.
- Compare the file format with the format shown on the product page.
- Try a current compatible PDF or EPUB reader.
- Send support the exact error message if the issue continues.
Moving to a new device
Sign in to the same customer account and check eligible downloads. If the license allows personal backups, you may also transfer your own copy privately. Do not share the file or account credentials.
Try these before contacting support.
The order says “Processing.”
Some payment methods take time to confirm. Wait for the status to change and do not place a duplicate order unless payment clearly failed.
The browser blocks the download.
Look for a download or pop-up warning near the browser address bar. Allow the download only when you are on digitaldelights.co and recognize the order.
The file size is zero or unusually small.
The download was likely interrupted. Delete it, use a stable connection, and download again. Avoid download-manager extensions for the retry.
I bought with a different email address.
Use the exact address entered at checkout. If it contained a typo, contact support with the order number and payment date so ownership can be verified.
I cannot remember my account password.
Use the Lost Password option on the account page. Never send your existing password to support.
Information support will need
- ✓Order numberShown in the confirmation or order email.
- ✓Checkout emailThe address entered when purchasing.
- ✓Device and browserFor example, Android with Chrome.
- ✓Exact errorCopy the message or describe what appears.
Still stuck?
Send the details listed here. Never include a password or complete payment-card information.
Contact support →