Amazing Product!
GrandPad is such an amazing product! First of all, it is set-up and ready to go right out of the box. It is so easy to use, Mom can call us for a video call with a touch of a button, she literally just has to touch our picture on the screen! She has experienced some hearing loss and the premium speakers on the GrandPad help to ensure that she can hear every word on our calls.Mom is really enjoying the games on her GrandPad, especially Solitaire and Free Cell. Last but not least, the private network gives my wife and I piece of mind knowing that Mom is protected from phishing scams while using her tablet. I highly recommend this for anyone with aging parents!

Purchase is risky, waste of money
First of all, BEWARE: buying this a sunk cost. Unlike other electronic devices, once you disconnect this, there is NO resale value. This device is exclusive to the GrandPad platform (I didn’t realize how limited until actually activating it). That part might be tolerable.But, the ONLY subscription option includes a new device, so there is NO reason for someone to buy a secondhand GrandPad (except perhaps if one is dropped).We bought one for a senior who was rather isolated and in poor health. We hoped GrandPad would (along with other things) improve the quality of her life. She lived less than 3 months. So we spent around $500 for what is now trash. Evidently, GrandPad will let us return it for a lousy $75 gift card. Big wooop.To GrandPad and Amazon: this is not a good business model at all. I will never buy one for a client with longevity concerns again. Most service providers have options for “bring your own device.”I work in the senior space professionally. If GrandPad were smart, they would ask senior professionals how to get a GrandPad in the hands of every senior. Instead of sharing this used device with another client or senior professional, I will return it.Other comments: if you are the family administrator, they will hound you with phone calls and emails every day in the name of “service.” They also send messages to the senior every day. Stop! We couldn’t figure out how to opt out of all this junk.The senior had dementia and virtually no use of her hands, so GrandPad’s communications to her were useless junk we had to take time to delete, one at a time, several taps each. Ugh.There didn’t seem to be any way to adjust volume–very frustrating.The calls, photos and video chats with international connectivity were the reason we bought this. Sadly, very few family members used it.I do not think I will ever purchase this for a senior client again for the reasons listed above.

Terrific Product – so Easy!
The GrandPad arrived and it was ready to go. We didn’t have to worry about getting a data plan since it was all included. My sister and I are thrilled with how easy it was for our mom to use. She is playing games, and doing video calls, and loves seeing the photos shared. My mom loves to quilt and we have been able to add custom quilting websites for her to easily be able to browse. Their 24/7 service team is so warm, friendly, and helpful. Great product and service.

Good Until You Have Difficulty
I got this for a family member with a disability and it worked well for him until anything went wrong. Despite paying the service plan fee every month, Grandpad wouldn’t replace or help with anything saying I bought it through Amazon. Amazon said unless I bought the extended warranty, I had to buy new parts or anything needed myself. I’m not sure if buying from Grandpad directly would be any better. They were not particularly helpful on the customer service calls I had with them, so I doubt it.

I sent this back can’t do much on it at all and if you don’t want to pay subscription you loose half of what you can do with it after free trial